FAQ

Support & Service

1. What are you price?
+

Our prices are subject to change depending on supply and other market factors.
We will send you an updated price list after your company contact us for further information.
2. Do you have a minimum order quantity?
+

Yes, we require all international orders to have an ongoing minimum order quantity.
3. Are you a manufacturer or a trading company?
+

We are a kitchenware manufacturer with more than 20 years experience.
4. Are you able to create model/design for us?
+

Sure our company specialized in making products with custom design.
5. Can I get some samples?
+

Yes, we are happy to send you sample for testing.
6. What payment do you accept?
+

You can make the payment to our bank account.
30% deposit in advance, 70% balance against the copy of B/L.
7. How about the shipping fees?
+

The shipping cost depends on the way you choose to get the goods. Express is normally the most quickest but also most expensive way. By seafreight is the best solution for big amounts. Exactly freight rates we can only give you if we know the details of amount, weight and way. Please contact us for further information.
8. What’s your packing?
+

Our Usual packing is bubble bag and brown box. Accept custom packaging.
9. How long for mass production/sampling?
+

It usually takes 25-30 days for production and 10-15 days for sampling.
10. Can I visit your factory?
+

Of course, Warmly welcome to visit our factory!
11. How does your factory ensure quality control?
+

Quality is our priority.Our QC always attach great importance to quality control from the beginning to the end of production.
12. How to understand the progress of production.
+

We will send you photos and videos of different stages of production, and you are also very welcome to come to the factory site to understand the progress of production.